Privacy Policy

Your privacy is of the utmost importance to us at Swymmr. The policy below describes how we deal with personal information when you use the Swymmr service. The privacy policy complies with the UK Data Protection Act 2018 - the UK’s implementation of the General Data Protection Regulation (GDPR).

Under the Data Protection Act 2018, you have the right to find out what information we store about you. These include the right to:

  • be informed about how your data is being used
  • access personal data
  • have incorrect data updated
  • have data erased
  • stop or restrict the processing of your data
  • data portability (allowing you to get and reuse your data for different services)
  • object to how your data is processed in certain circumstances

You are required to register an account in order to use the Swymmr service.

Registration is free and requires that you enter a valid email address, as well as your preferred name and phone number, so that the organisations (clubs) that you join via Swymmr can identify and contact you regarding sessions booked using this service.

Your preferred name (as supplied during registration) may be displayed on the Swymmr website and visible to other members of organisations you join whenever you book sessions. However, all other personal details are held privately and are only accessible to authorised administrators of these organisations, and authorised Swymmr staff.

Your details are held securely in a database hosted within the United Kingdom with Microsoft Azure.

Should you wish to delete your account or exercise any of your other rights under the UK Data Protection Act 2018, please email support@swymmr.com and we will respond as quickly as possible and no later than one month (30 days) from the date of your request, as required by the above legislation.

Club Registration / Renewal

It is now possible to complete your club registration or renewal online using the Swymmr system. Should you choose to do this, in addition to the information provided during registration you are also required to supply the following personal data:

  • a valid postal address
  • your date of birth
  • your gender

This information is required by and will be supplied to Swim England in order to register you with the national governing body for clubs in England. Visit their website for more information on how your data will be stored and processed by them: Swim England Website.

Payments

Swymmr offers online payment options for some actions. Card payment handling is provided by Stripe, an industry-leading payment provider. Your card details are never available to Swymmr staff or held on our system at any point.

Any payment issues should be reported to us as quickly as possible so they may be rectified in a timely fashion. Visit our Help and Support page for contact details.

Cookies

Our use of cookies does not enable us to see any other information from your computer, and they do not pose any threat to security or privacy. Cookies are used routinely by many of the most reputable "household name" websites on the internet as an aid to providing good service.

The Swymmr website uses cookies to enable us to provide an enhanced personalized service to you, our members. A cookie is a simple text file that is stored on your computer, enabling us to recognize regular visitors and to customize our service accordingly. No personal information about the user is stored in, or retrieved from, the cookie file.

In order to log into the Swymmr site, your browser must be set to accept cookies, as our technology relies on cookies to maintain your logged-in status when interacting with the site. For this reason, if you do not wish to enable cookies, this online booking facility will not be available.

Your statutory rights are not affected.

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